Shopping Information
What Shipping Methods Are Available?
We ship with FedEx and Canada Post, you’ll be able to select the method you prefer based on the delivery time. You’ll be provided with a tracking number for your order once it’s been shipped.
How Long Will It Take To Get My Package?
Shipping times are dependent on the shipping method you choose at check-out. If you require additional options for shipping, please contact us and we’d be happy to assist.
Do You Ship Internationally?
We can arrange for international shipping, if you’re in the US, you can shop from the US store and have it shipped from within the US to avoid customs charges/fees. If you’re outside of North America, please contact us and we can provide you with a shipping quote on your items.
Can I Track my Package?
Yes, once shipped, we’ll update your account with the tracking number for your order.
Payment Information
What Payment Methods Are Accepted?
We accept all major credit cards and PayPal. In store, we accept all payments types including cash and Interac.
Is Buying On-Line Safe?
Our site is secured with industry standard 256 bit SSL on all transactions and your payment information is never saved.
Orders and Returns
How do I place an Order?
You can add the items to your shopping cart and click the ‘checkout’ button in the cart to initiate check-out where you’ll provide shipping and payment information.
Do I need an account to place an order?
You can create an account with us to use features such as ‘wish list’ and to view all your past orders. This will also make future check-outs faster. You can also check-out as a guest if you prefer.
Who should I to contact if I have any queries?
If you have any questions, pre-sale or after – We’re here to help! You can use our live chat feature on our site to speak directly with one of our sales team or you can contact us directly using the contact form on our site.
How Can I Cancel Or Change My Order?
You can change or cancel your order right up until you receive a shipping notification. This can be done from the ‘my account’ section on our site.
How Do I Track My Order?
Once your order has been shipped, you’ll be provided with a status update and a tracking number for the order.
How Can I Return a Product?
If you need to return or exchange a product for whatever reason, just contact our sales team and we’ll happily assit with the return or exchange. You can read our return policy for more information.